Ray Austad

Head of Operational Risk Management at Farmers Insurance

This community matters a lot because we are living through a period of unprecedented technological transformation, driven by rapid advances in artificial intelligence that are reshaping how people work, learn, communicate, and innovate. As AI capabilities continue to evolve at an accelerating pace, organisations and individuals must adapt by embracing continuous learning, responsible adoption, and new ways of collaborating with intelligent systems.

Leads enterprise-wide governance, oversight and reporting across data, AI, third-party and business-resilience risk at Farmers Insurance. He builds regulator-aligned risk frameworks and provides independent second-line oversight, translating complex risk data into executive-level insight for Risk & Control and Audit Committees. His work has strengthened governance, enhanced regulatory readiness and enabled the safe adoption of AI and digital capabilities.